Last updated: January 1, 2026
Due to the nature of digital products, once a top-up has been successfully delivered to your game account, the transaction is irreversible and we cannot process a refund. Please double-check your Game ID and server before confirming your purchase.
At GameStore, we strive to provide the best service to our customers. We understand that sometimes issues may occur, and we're here to help. This Refund Policy outlines the conditions under which refunds may be granted and the process for requesting one.
Collect your Order ID, payment receipt, and any relevant screenshots.
Email us at support@gamestore.com or use our Contact form with subject "Refund Request - [Order ID]".
Our team will review your request within 24-48 hours and respond with a decision.
If approved, refunds are processed within 3-5 business days to your original payment method.
For approved refund requests
The actual time to receive the refund may vary depending on your payment provider. Mobile payment refunds (KBZ Pay, Wave Pay, etc.) are typically faster than bank transfers. Some payment methods may take up to 7-10 business days.
In some cases, we may offer partial refunds:
If you disagree with our refund decision, you may:
We always aim to resolve disputes fairly and promptly. Please allow our team sufficient time to investigate before taking other actions.
For refund requests or questions about this policy, contact us:
If you have questions about your order or our refund policy, our support team is here to help.